Terms of Service

These Terms of Service ("Terms") govern your use of Cumberland Car Service, LLC ("we", "us", "our") and our website at CumberlandCS.com, our booking pages, and our passenger, chauffeur, and corporate portals (together, the "Service"). By booking a ride, creating an account, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

Cumberland Car Service, LLC provides chauffeured ground transportation and the tools to reserve it. We arrange pre-booked, professionally driven trips — airport transfers, point-to-point rides, and hourly charters — in the metro Atlanta area. We are a private car service, not a taxi, rideshare, or public carrier, and all trips are by advance reservation.

• Fares shown at booking are estimates based on the trip details you provide. The final fare may change if the trip changes — for example, added stops, extra wait time, a different route, or a corrected distance.
• Card payments are processed by Stripe. When pre-authorization is enabled, we may place a temporary hold on your card for the estimated fare at booking and capture the final amount after the trip. Card numbers are handled by Stripe and are never stored on our servers.
• Applicable fees — such as airport, wait-time, child-seat, additional-stop, and fuel surcharges — are disclosed during booking and on your receipt.

You may change or cancel a reservation from your account or by contacting us. Cancellation fees depend on how far in advance the trip was booked and how close to the scheduled pickup you cancel; the applicable policy and any fee are shown at the time of booking and before you confirm a cancellation. No-shows and last-minute cancellations may be charged up to the full trip amount as described in that policy.

• Provide accurate pickup, drop-off, contact, and flight information, and be ready at the scheduled pickup time.
• Ensure that you and your party behave lawfully and safely; wear seatbelts; and do not smoke, damage the vehicle, or transport illegal items.
• You are responsible for charges arising from cleaning, damage, or excess wait caused by you or your party.
• Child passengers must use appropriate seating as required by law; child seats can be requested at booking.

By providing your mobile number when you book a trip or manage your account, you consent to receive service-related (transactional) text messages from Cumberland Car Service, LLC. These include one-time verification codes, booking confirmations, and trip status updates (for example, when your chauffeur is on the way). Account holders may also enable SMS-based two-factor authentication, which is a separate, explicit opt-in. This is not a marketing program, and providing your number is not a condition of any purchase beyond receiving the codes needed to book online.

• Message frequency varies based on your activity (for example, per booking or per verification request).
• Message and data rates may apply, depending on your mobile carrier and plan.
• HELP: reply HELP to any message, call (470) 485-2117, or email support@CumberlandCS.com for help.
• STOP: reply STOP to any message to unsubscribe at any time. After you opt out we will send one confirmation message and then no further texts. Note that if you opt out you may no longer receive the one-time codes needed to verify a booking online; you can reply START to resubscribe.
• Carriers are not liable for delayed or undelivered messages. Delivery is subject to your carrier's network and coverage.

How we handle the information tied to these messages is described in our Privacy Policy.

We strive to provide safe, punctual service, but we do not guarantee arrival or travel times, which can be affected by traffic, weather, flight schedules, and other conditions beyond our control. To the fullest extent permitted by law, the Service is provided "as is," and Cumberland Car Service, LLC is not liable for indirect, incidental, or consequential damages, or for losses arising from delays, missed connections, or circumstances outside our reasonable control. Nothing in these Terms limits any liability that cannot be limited under applicable law.

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules, and any dispute will be subject to the exclusive jurisdiction of the state and federal courts located in Georgia.

We may update these Terms from time to time. When we do, we will revise the effective date above and, where the change is material, provide notice through the Service. Your continued use of the Service after an update means you accept the revised Terms.

Questions about these Terms? Email support@CumberlandCS.com or call (470) 485-2117.